FINANCE
Customer Support Solutions
At Zimsha Xperts, our food service solutions ensure smooth operations — from order management to delivery coordination, menu support, and customer handling.
We combine smart systems and trained teams to help restaurants operate faster, serve better, and scale effortlessly.
Customer Support Solutions
We provide 24/7 customer service
Delivering world-class support experiences through voice, chat, and email.
Restaurants
We ensure that every customer enjoys quick, friendly, and reliable assistance.
Pizza Stores
Our team delivers quality solutions to pizza stores, restaurants, and food service businesses.
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K+
Customer calls handled successfully for food businesses.
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K+
Orders assisted monthly across multiple restaurant brands.
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Customer satisfaction driven by fast and accurate support.
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Restaurants & outlets served
A Simple Overview
The Problem
The restaurant industry is shifting rapidly, creating new challenges every day:
- Difficulty adopting new technologies
- High-pressure order-taking environments
- Inefficient workflows that slow down service
- Staff shortages and inconsistent performance
- Rising wages and operational costs
- Reduced profits due to mismanagement and delays
The Opportunity
Today’s guests prioritize convenience and speed.
They want effortless access to the food they love — anytime, anywhere.
Zimsha Xperts delivers solutions that enhance the takeout experience, support busy operations, and integrate seamlessly into customers’ daily routines.
OUR SERVICE
How Our Service Works
Customer Calls
When customers place a takeout order, they connect directly with a certified agent trained on your menu and brand. No long hold times or missed calls! Friendly agents with noise-canceling headsets ensure a smooth, pleasant experience. Our agents are always ready to manage online ordering and call-in orders seamlessly.
Agent Answers
Our agents are expertly trained to guide customers through your menu and help them select the perfect order. Using friendly, scientifically-tested upselling techniques, they can significantly increase your revenue:
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%
Average Order Size
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Successful Upsells
Order Placed
Orders are seamlessly integrated into your POS system for simple processing. Customers pick up their orders delighted with the experience. Restaurants using our service never miss a call-in order and reduce staffing pressures:
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%
Customer Retention
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Restaurant Satisfaction
Your Results
- Reduce Costs & Abandoned Calls
- Lower Employee Attrition
- Increase Average Order Size
- Improve Customer Lifetime Value
- Optimize Communications
- Boost Online Brand Reputation
- Enhance Customer Experience
- Better Employee Experience
Yes. When Zimsha Xperts takes on a new partner we make it our mission to show them an ROI. Through our scientific up-selling process we have been able to maximize and optimize our clients takeout line of business.
All of our agents are based inside United States, managed by our in-house staff of trainers, supervisors, and quality assurance associates.
Your call center team’s performance is monitored around the clock and every call is recorded and scored on a 5 star rating system. If a rep scores below a four star rating than they are pulled off the floor and report for more training.
Through our trained agents, we are happy to provide the following to all of our clients:
Increased Revenue
Increased Average Order Size
Increased Customer Lifetime Value
Better Guest Experience
Better Online Brand Reputation
Better Employee Experience
Lower Employee Attrition
TSD Global’s call center teams wear noise canceling headsets that block out background noise and allow for a quiet and pleasant phone ordering experience
Employees don’t have to worry about answering the phone ever again, multi-tasking, and can focus 100% on your customer experience inside your restaurant.
We have increased in-house employee happiness by off-loading excess call volume during peak times.
OUR TESTIMONIALS
What Our Client Says
Check our customer experience with us!
Zimsha Xperts transformed our customer support experience. Their team is responsive, empathetic, and truly cares about our clients. Our satisfaction rate has never been higher.
Antony Smith
